Day: December 17, 2021

Incident Management is an IT Service Management (ITSM) process area. Working into IT Infrastructure world, you must be familiar with ITIL framework’s Incident Management Process. What is incident? An incident is an unplanned interruption to or a reduction in the quality of an IT service. Anything that could affect an […]

Service Level Management (SLM) is an IT Service Management (ITSM) Process area. It comes under Service Design Processes. Service Level Management (SLM) Objectives Define, document, agree, monitor, measure, report and review the level of IT services provided. Provide and improve the relationship and communication with the business and customers. Monitor […]

Availability Management is an IT Service Management (ITSM) process area. What is Availability? Availability is often based on the agreed service time and downtime. Availability Management is completed at two interconnected levels: Service Availability Involves all aspects of service availability and unavailability and the impact of component availability. Component Availability […]

Hosting your WordPress or PHP websites on VPS (Virtual Private Server) can be nightmare if not familiar with system administration tasks. It takes good amount of time in installing software and configuring them for better performance and security. If you are system administrator and have time then probably you will love doing this […]